Shipping policy
Last updated: 1 August 2026
4.1 Processing time
Orders are processed within 1 to 3 business days of being placed. Orders are not processed or dispatched at weekends or on public holidays. You will receive a dispatch confirmation with tracking information once your order leaves the warehouse.
4.2 Delivery times
| Destination | Estimated delivery after dispatch |
|---|---|
| United States | 7-15 business days |
| Canada | 10-20 business days |
| Europe | 7-15 business days |
| Rest of world | 10-25 business days |
These are estimates, not guarantees. Delivery may take longer during peak periods, or as a result of customs processing, carrier delays, or events outside our control.
4.3 Shipping costs
Shipping costs are calculated at checkout and shown to you before you pay.
4.4 Where we ship from
Orders are dispatched from our fulfilment partners, which may be located outside your country. Your order may therefore arrive in more than one parcel, and delivery times reflect international transit.
4.5 Customs, duties and taxes
Prices at checkout do not include import duties, taxes, or customs handling fees. Where these apply, they are charged by the authorities in your country and are payable by you, usually to the carrier before delivery. We have no control over these charges and cannot predict them. Refusing to pay them may result in your parcel being returned or destroyed, and we cannot refund orders lost this way.
4.6 Tracking
A tracking number is emailed to you on dispatch. It can take up to 5 business days for tracking to show its first update. If you have no tracking activity after 7 business days, contact us at yan3ouri@gmail.com.
4.7 Incorrect addresses
Check your delivery address carefully before completing your order. We are not responsible for orders delivered to an address supplied incorrectly by you. If a parcel is returned to us because of an incorrect or incomplete address, we can reship it once you have paid the additional shipping cost.
4.8 Lost, delayed or damaged parcels
If tracking shows no movement for 15 consecutive business days, or your parcel arrives damaged, contact us at yan3ouri@gmail.com with your order number and photographs where relevant. We will open an investigation with the carrier and arrange a replacement or refund.
Where tracking shows a parcel as delivered but you have not received it, check with neighbours and your local delivery office first, then contact us within 7 days.
4.9 Contact
Questions about a delivery: yan3ouri@gmail.com