Refund policy

Last updated: 29 August 2026

This policy applies to purchases made from Fahd Yanouri, trading as LUMEA ("we", "us", "our"), through lumea-brand.com (the "Site").

1.1 Return window

You may request a return within 30 days of the date your order is delivered. Requests made after 30 days cannot be accepted.

To be eligible, the item must be:

  • in the same condition in which you received it;
  • unused, with no signs of skin contact or wear;
  • in its original packaging, with all accessories, cables, adapters and documentation included.

1.2 How to start a return

The fastest way is to request the return yourself from your customer account at account.lumea-brand.com, under the relevant order.

You can also email yan3ouri@gmail.com with your order number and the reason for the return. Do not ship anything back before we reply. We will confirm eligibility and send you the return address. Items sent back without prior authorisation will not be accepted and will not be refunded.

1.3 Return shipping costs

You are responsible for the cost of returning the item to us, unless the return is because the item arrived damaged, defective, or is not what you ordered — in which case we cover return shipping.

We recommend using a tracked service. We are not responsible for returned parcels that are lost or damaged in transit before they reach us, and we cannot issue a refund for an item we have not received.

1.4 Hygiene and safety exclusions

Because the products we sell are applied directly to the skin, we cannot accept the return of any item that has been used, for hygiene reasons. This does not affect your rights in respect of items that are faulty or not as described.

The following are not returnable:

  • any device or attachment that has been used on the skin;
  • items with broken hygiene seals;
  • gift cards;
  • sale items marked "final sale" at the time of purchase.

1.5 Damaged, defective or incorrect items

Inspect your order on delivery. If the item is damaged, defective, or the wrong product, contact us within 7 days of delivery with photographs of the item and the packaging. We will arrange a replacement or a full refund, including shipping costs, at no charge to you.

1.6 Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. If approved, your refund is issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.

Original shipping charges are non-refundable, except where the return is due to our error or a defective item, or where you exercise the statutory right of withdrawal described in section 1.9.

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at yan3ouri@gmail.com.

1.7 Exchanges

The fastest way to get a different item is to return the eligible item for a refund and place a new order once the return is approved.

1.8 Cancellations

Orders can be cancelled for a full refund if the request reaches us before the order has been dispatched. Once dispatched, the return procedure above applies. You can request a cancellation from your customer account at account.lumea-brand.com or by email.

1.9 Right of withdrawal (EU and UK customers)

If you are a consumer resident in the European Union or the United Kingdom, you have a statutory right to withdraw from your order within 14 days of the day on which you, or a carrier you named, take physical possession of the goods, without giving any reason. This right is in addition to the 30-day return window described in section 1.1.

To exercise it, inform us of your decision by a clear statement — for example an email to yan3ouri@gmail.com — before the 14-day period expires. You must then send the goods back within 14 days of informing us. You bear the direct cost of returning the goods, as set out in section 1.3.

We will reimburse all payments received from you, including the standard delivery cost, within 14 days of being informed of your decision. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

As permitted by law, the right of withdrawal does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons and which were unsealed after delivery — see section 1.4.

Statutory rights. Nothing in this policy limits any right you have under the consumer protection law of your country of residence, including any statutory right to cancel a distance purchase and any statutory warranty against defects. Where local law grants you a stronger right than this policy, that law prevails.